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The Answers to All Your Questions

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Most Common Questions

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Support

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Email Address

support@help.com

Phone Number

+1-206-156 2849

How does start fundraising work?

You start your start fundraising by telling your story and setting a goal. You will then receive a fundraising page to accept donations and share your fundraiser. Signing up is easy and every donation is yours to keep, whether or not you reach your goal.
start fundraising makes it incredibly easy to raise money online for the things that matter to you most. In just a few minutes, you’ll be able to personalize your fundraiser and share it with the people in your life. In fact, over $9 billion has been raised by individuals on start fundraising.

Raising money for yourself or a loved one has never been easier. Plus, we’re here to help. Our Customer Care team will support you with customer service every step of the way.

What can I raise money for?

We see people use start fundraising to raise money for themselves, friends and family, or even complete strangers in random acts of kindness. People raise money for just about everything, including medical expenses, education costs, volunteer programs, youth sports, funerals & memorials, and even animals & pets.

We’re always amazed at the ways people use start fundraising to raise money. Check out some recent success stories, or see how start fundraising works.

How does start fundraising keep fundraisers safe?

start fundraising features the very best in secure payment encryption technology. Your donors’ online payments are safe, and your money is stored securely until you’re ready to request a withdrawal via electronic bank transfer.

How do I withdraw funds from my fundraiser?

Once your start fundraising starts receiving online donations, you can easily request a withdrawal at any time. Withdrawing money does not affect the progress meter displayed on your fundraiser. Simply click ‘Withdraw’ while logged into your account and follow the instructions. You can withdraw your balance directly to your bank account. Bank transfers take 2-5 business days to arrive.

Can a friend withdraw the money I raise for them?

Yes. start fundraising makes it easy for another friend or family member to securely access the funds you have raised. Through start fundraising, they will receive direct access to the money you have raised. Please note: You will not be able to enter their bank information during the withdrawal process; they will need to do this themselves.

Are there any deadlines or time limits?

While there are important withdrawals deadlines you’ll need to observe to avoid donations being refunded to donors, your fundraiser will remain live until you choose to turn off donations or remove the fundraiser altogether. Most organizers leave their fundraisers active indefinitely to refer back to the kind comments and support they received.

What if I don't reach my goal?

No problem. Reaching your goal is not required. With start fundraising, you keep each and every donation you receive. Your fundraiser will be able to accept donations even after your goal is reached. Once the goal is reached, the progress meter on your fundraiser will show that you have received more than your goal amount. If you’d like to continue raising money, you can keep your fundraiser running for as long as you’d like.

How do I get donations?

start fundraising provides an easy way to raise money from your friends, family, and online community. Our platform makes it simple to share your fundraiser in a variety of ways to bring in donations, track your progress, and post updates to engage your community. Check out our fundraising tips and fundraising ideas for advice on how to raise more donations.

Is my country supported?

Review our list of supported countries and currencies to ensure that your country is supported.

Questions about donations

What is the start fundraising Guarantee?

We are proud to offer the first and only donor protection guarantee in the industry: the start fundraising Guarantee. Every day, thousands of people get the help they need from generous donors. Our team of Trust & Safety specialists work night and day to make sure that funds get to the intended recipient, every time. In the rare case that something isn’t right, we will refund your donation. If funds aren’t delivered to the right person, we will donate the missing amount.

How is my donation protected?

The start fundraising Guarantee protects your donation. It takes a leap of faith to help someone else. That’s why we make sure to honor your generosity by backing it up with the first and only guarantee for online fundraising. In the rare case that something isn’t right, we will refund your donation.

Questions about receiving donations

Can someone set up a fundraiser for me?

Absolutely. With start fundraising, organizers can easily raise money for you and even make sure that donations go directly to your bank account.

How will I receive the donated funds?

start fundraising gets your funds to you quickly because we know that many fundraising needs are time-sensitive. You can set up withdrawals and add your bank account as soon as you accept the campaign organizer’s invitation to make you a beneficiary. Bank transfers then take 2-5 business days to arrive.